Our support
Partners for your new retail journeys.
We support you throughout your project: advice on the journeys and uses, conception and design of the solution, customization and integration with your IS, deployment and maintenance in operational conditions.
Our support
Partners for your new retail journeys.
We support you throughout your project: advice on the journeys and uses, conception and design of the solution, customization and integration with your IS, deployment and maintenance in operational conditions.
Conception & UX Design
We support you from the idea to implementation, from designing your journey to deploying the solution in your retail outlets… and even beyond!
01.
During co-design workshops, we collaboratively define your needs,journeys,and priorities.
02.
We then enter an iteration phase with a focus on continuous improvement. Nothing escapes our attention!
03.
There you go! Your solution is ready for you! We guide you through the onboarding process for both headquarters and store teams.
04.
We remain by your side. We provide ongoing support (field surveys, satisfaction questionnaires, etc.) over time.
IT & hardware integration
We are both editors and integrators of our solution. We take care of your project in its entirety. We are both editors and integrators of our solution.
01.
We’re able to assist you in your choice of hardware and potential partners.
02.
We integrate with your IS (e-commerce site, PIM, ERP, POS, loyalty, CRM, etc.).
03.
We handle hardware integration (mobile terminals, kiosks or interactive screens, printers, cash drawers, barcode readers, etc.).
04.
We integrate your payment terminals and solutions (Adyen, Ingenico, Verifone, Hipay, Payzen, Nepting…).
05.
We provide you with up-to-date functional and technical documentation.
Supervision & operation
We handle the configuration and integration of our solutions; we ensure their operational maintenance.
01.
Leverage our microservices architecture, infrastructure as a service.
02.
We support you over time: continuous integration & deployment, quality testing, and acceptance.
03.
We implement all necessary tools (alerting, operations, supervision, monitoring, centralized logs, etc.).
04.
Our helpdesk remains available 😉
Success stories
- Jimmy Fairly
- POS and OMS
- We have implemented Keyneo's KeyBUILD New Retail platform's checkout and order management solutions in 120 stores in 4 countries The platform also acts as our IS orchestrator and is interfaced with all our other solutions (e- commerce, inventory, CRM, etc.). We carried out this project in an agile mode and within a short timeframe. We appreciate both their adaptable KeyBUILD platform and the way we managed the project together.
- Arthur Roulot, CTO of Jimmy Fairly
- Centrakor
- OMS
- The pilot phase has been very order management system and picking solution are easy to set up and easy to set up and get to grips with. The solution meets our needs... We've had very good feedback from our store teams !
- The project team, Centrakor
- Tikamoon
- POS and stock management
- The Keyneo POS solution is intuitive and easy to learn. Installed on our iPad tablet, it enables us to collect on the move in the store, as close as possible to the sale and the products, without friction between the advice and the actual sale.
- Jérémy, Tikamoon Lille store manager
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